Privacy Policy

This Privacy Policy explains how Hunter collects, uses, stores, and protects your personal information when you visit our website or use our software. By using Hunter, you agree to the practices described below.

Who we are

Hunter provides AI-powered software that helps Australian pest control businesses manage jobs, records, scheduling, and compliance. In this policy, Hunter (we, us, or our) is the entity that operates the Hunter website and application. If you have questions about this policy, you can reach us using the details at the end of this page.

Information we collect

We collect the following categories of information:

• Account details you provide when you sign up, such as your name, business name, email address, and phone number.
• Business and customer data you enter into Hunter, including job records, treatment details, site addresses, and scheduling information.
• Payment information, which is processed securely by our third-party payment provider. We do not store full card numbers on our systems.
• Usage and device data, such as log files, IP address, browser type, and how you interact with our product, collected to keep the service secure and reliable.
• Voice recordings and transcripts, where you use Hunter’s calling or voice features, including audio of calls and the AI-generated transcripts of them.

How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Hunter service.
• Process transactions and manage your subscription.
• Respond to your enquiries and provide customer support.
• Improve our product, develop new features, and monitor performance and security.
• Send you service updates and, where permitted, relevant product communications you can opt out of at any time.

How we handle your privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We only collect personal information that is reasonably necessary for our functions and activities, and we take reasonable steps to keep it accurate, up to date, and secure.

Sharing and disclosure

We do not sell your personal information. We may share information with trusted service providers who help us operate Hunter, such as hosting, analytics, and payment processing. These providers are bound to protect your information and use it only for the services they provide to us. We may also disclose information where required by law or to protect our rights, our users, or the public.

Overseas data transfers and AI processing

Hunter uses trusted third-party providers to power its voice and AI features. In particular, we use ElevenLabs for voice and audio processing and Anthropic (the provider of Claude) for AI-generated transcripts and assistance. To deliver these features, call audio and transcripts, which may contain personal information about you or your customers, are processed by these providers on servers located in the United States.

This means that when you use these features, some personal information is disclosed to overseas recipients. In accordance with Australian Privacy Principle 8, we take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles. This includes putting data processing agreements in place that require them to protect your information, use it only to provide their services to us, and apply appropriate security safeguards.

The main country in which your information may be processed overseas is the United States. We keep the providers we rely on under review and will update this policy if our overseas processing arrangements change.

Data storage and security

Your data is stored on secure, reputable cloud infrastructure. We apply technical and organisational safeguards, including encryption in transit, access controls, and regular backups, to protect against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

Data retention

We retain your information for as long as your account is active or as needed to provide the service. We may keep certain records for longer where required to meet legal, tax, accounting, or compliance obligations, after which we securely delete or de-identify it.

Your rights

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To make a request, contact us using the details below. If you are not satisfied with how we handle your information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how it is used. You can control cookies through your browser settings. Disabling some cookies may affect how the site functions.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Significant changes will be communicated through the service or by email where appropriate.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at vish@usehunter.ai.