The AI commercial manager for Australian pest control
Hunter's Commercial Manager is for the half of the business that has contracts rather than jobs. Tender answers rebuilt from your own live records on the day you submit; multi-year agreements with scheduled increases; corrective actions and compliance packs your commercial clients open themselves; account health with renewal-risk alerts; and referral partners tracked from their booking link to what you owe them.
Last reviewed
Replaces a business development and key account manager. Employing somebody to do this work in Australia costs about $95,000* a year — which is what the figure is, not what we charge.
What the Commercial Manager does
The tender library that rebuilds itself
The council's form asks the same eleven questions every year. Hunter keeps your answers and rebuilds the ones that go stale — licences, insurance, safety data sheets, the work you have actually done — from your own records on the day you submit, printing which records each fact came from. What it cannot answer comes back named as a gap. It does not compose a compliance answer and does not verify anything with a regulator, an insurer or a certifier: the insurance section says so in its own output, every time, because your saved insurance line is free text nobody has checked.
Corrective actions your food-safety clients can open themselves
The client sees their own findings, split by whose they are, with the raised-against-closed trend and the backlog carried forward — and a manager-level login can tell you a finding of theirs has started or is done. You still verify it: nothing on the customer side can close a finding out, because a register where the client signs off their own findings is worthless at the audit it exists for. Hunter does not grade a site against a food-safety scheme and does not assert that anything is compliant with one.
An unbroken handover trail
Who had the sample, when, sealed with what, and who signed for it — collected, sealed, transferred, received, stored, analysed, disposed, released — in a sequence that cannot be reordered after the fact, so it reads the same to an auditor a year later. It is deliberately generic: no retailer's supplier programme is named anywhere, because there is no research on file about what such an audit actually demands.
What we do not claim
The offer originally promised: Enterprise chain-of-custody documentation for major retail supply chains. There is no research on file about what such a supplier audit actually demands, and a sentence naming a retailer's programme would assert that Hunter satisfies a specification nobody here has read.
The contractor-portal renewal clock
The contractor management platforms all refuse your crew at the gate the day something lapses, and they do not warn you. Hunter keeps the dates: the registration, every document it demands, and whichever runs out first — because whichever lapses first is what turns the crew away. A suspended account reports as expired whatever the dates say. Hunter does not log in to any of them; nothing does.
What we do not claim
The offer originally promised: Contractor management platform integration — Rapid, Avetta, Cm3 and similar. Every one of these is a document-upload portal with a partner-gated API. There is no integration and none is invented.
Multi-year agreements that rise on schedule
Terms, scheduled increases, renewal dates and the sites each agreement covers. Where an increase is indexed, the percentage is one you enter, along with the wording your own contract uses — Hunter does not read an index, does not offer a figure, and refuses an indexed review without one. You tell it the number once a year; it does the rest, on every price, with the dates.
Multi-site accounts with staggered renewals
One customer, twenty sites, renewal dates that do not line up — which is the actual shape of commercial work and the thing spreadsheets lose first. Renewals are reported forward so the conversation happens before the date rather than after it.
Strata and multi-site logins that pull their own records
Grant-scoped, so a committee member sees their building and a strata manager sees twenty — devices, visits, applications, cover and documents on one screen. They look it up instead of ringing you. What they cannot do is book, reschedule, cancel, approve a quote or change a record: every customer-side policy in the database is read-only, and the two narrow writes that exist — raising a request, and reporting their own finding as started or done — go through a service function on your side and land against the site record for a person to action.
Key account health and renewal risk
A score per account from what has actually happened — payment behaviour, service cadence, complaints, callbacks, an agreement approaching its end — with each factor's contribution visible, and an alert on anything over the threshold you set. It is the same deterministic engine the Retention Manager uses on consumer accounts, pointed at the contracts where losing one matters most.
Agents, conveyancers and builders, tracked
Every partner gets their own booking link, and every job that comes through it is tracked back to them: what they sent, what it was worth, what you owe them, and who has gone quiet — on one leaderboard. Commission accrues automatically when a referred customer pays their first invoice, and Hunter issues the recipient-created tax invoice once the partner's tax details are on file. What it does not do is pay them: that is a business payment with withholding and tax questions that need settling before money moves. You pay it the way you pay everything else and tell Hunter the reference. There is also no partner login yet.
The partner book, read to you every month
A monthly digest of the partner book — who sent work and what it was worth, who converted, who has gone quiet and for how long, and which commission cannot be settled because nobody has recorded an ABN. It comes to you, and it names the two partners worth ringing. What Hunter does not do is write to them for you: a note telling a business you have not heard from them lately is a marketing message under the Spam Act, and whether to send one is a call you make about a commercial relationship, not one an agent should make on a schedule.
Send work out under a second name
Set up a brand — name, colour, reply-to, footer, website — put a customer on it, and their quotes, invoices and reports go out as that business. On the white-label plan, our mark comes off them entirely, and that is enforced at write time and again at read time, so if the plan changes the mark returns immediately without anybody running a migration. What did not ship is the agency-facing ordering surface: there is no agency login, no order form and no agency pipeline, and that must not be sold.
What we do not claim
The offer originally promised: A white-labelled pre-purchase product to hand to real estate agencies. The agency-facing ordering surface is a second product with its own logins, and half-building it would be worse than not building it.
Settlement dates, and what happens after them
Record the settlement date on a pre-purchase job and the follow-up fires after it. The person who read your timber pest report is now the owner of that property, and this is the only moment in the trade where the buyer is guaranteed to be thinking about pests.
Commercial work is a different business inside your business
Domestic work is jobs. Commercial work is contracts, renewals, corrective actions, tender deadlines and somebody at the client's end who needs a document at four o'clock on a Friday. The systems that handle the first one well usually handle the second one with a spreadsheet and a shared inbox.
The Commercial Manager is the part of Hunter that assumes an agreement, a renewal date and a client who will ask for records. Its most useful trick is that the tender answers rebuild themselves: an answer marked as coming from live data — licences, insurance, the chemical register, the device register, completed work, staff training, compliance reports — is regenerated on the day you submit, with the records it used printed beside it.
That is worth more than a document library because the failure mode of a document library is a two-year-old insurance certificate in a winning bid.
What the client sees, and what they cannot touch
A commercial client can be given a login scoped to their own sites: their devices, their visits, their applications, their cover, their documents, and their corrective actions with the raised-against-closed trend.
Every one of those is read-only at the database level. There is no customer write policy anywhere in the product, and a test fails the build if one appears. The two things a client-side manager can do — raise a request, and report their own finding as started or done — run through a service function on the operator's side and land as something for a person to action. A client cannot verify a finding, and nothing should ever suggest they can.
One more line worth being exact about, because it is the sentence a food-safety or strata prospect will ask about in a demo: Hunter records who was granted access, to which sites, by whom, and when each login was last seen. It does not record which individual documents somebody opened. An operator who tells an auditor otherwise is worse off than one who knows the difference.
- Access is granted per site, and revoked in one click
- Every grant and revocation is dated
- Client logins are read-only in the database, not merely in the interface
- A manager can raise a request or report their own finding as done
- There is no per-document access log, and we do not claim one
Where the promises were narrowed
Four of this role's bullets ship smaller than the offer's sentence, and each is narrowed for a reason worth hearing.
| The offer said | What ships | Why |
|---|---|---|
| Contractor platform integration | The renewal clock across registrations and their documents | Every one of those platforms is a document upload with a partner-gated interface |
| Chain of custody for major retail supply chains | A generic append-only handover trail | No research on file about what those audits demand; no retailer is named |
| A white-labelled product for agencies | A second brand on documents, with our mark removable on plan | The agency ordering surface is a second product with its own logins |
| A referral partner portal | Booking links, commission tracking and a leaderboard | A partner has no cash-out to make until the payment posture is settled |
| Contracts with indexed escalation | Scheduled increases at a percentage you enter | Hunter does not read an index and will not supply a figure |
Common questions
- Does Hunter write my tender responses?
- It keeps your answers and rebuilds the ones that go stale from your own records on the day you submit — licences, insurance, safety data sheets, the work you have done — naming the record behind every fact. What it cannot answer comes back as a gap. It will not compose a compliance answer or make something up to win you a contract.
- Is the client portal HACCP compliant?
- That phrase would mean the portal makes your client compliant, which is a claim about their food-safety system that nobody here is in a position to make. What ships is the records a food-safety client asks for — findings, the raised-against-closed trend, documents — in one place they can open themselves.
- Can my strata managers reschedule their own visits?
- No. Client logins are read-only at the database level. A manager can raise a request and report their own corrective action as started or done; the request lands against the site record for someone on your side to action. There is no customer-side booking, rescheduling or quote approval in this build.
- Does Hunter pay my referral partners?
- It works out what each partner is owed, checks you have the tax details your accountant will ask for, and issues the recipient-created tax invoice. You make the payment the way you pay everything else and record the reference. A commission to a business is a business payment with withholding and tax questions that we will not move money into before they are settled.
Want to see this one on your own book?
We take one pest control business per postcode, so the demo starts with whether yours is open.
Book a walkthroughWho it hands work to
Apply
Run your whole business from one place
Book a walkthrough and we'll show you Hunter on your own kind of work. If it fits, we set it up with you. Your data comes across, and it stays yours.
Implementation included · No lock-in contracts · Built for NSW, VIC, QLD, WA, SA, TAS, ACT & NT